Shipping & Returns

Standard production lead time is approximately 8–12 weeks. Shipping time is additional and varies by region. Tracking is provided at every milestone (production start, finishing, shipment, last-mile).

• All standard ENWA configurations: approximately 8–12 weeks for production. Shipping time is additional and varies by region

You'll receive updates at key milestones: order confirmation, production start, finishing, shipment, and last-mile delivery.

A clear total before you order

Shipping and taxes included. The displayed price includes international freight, customs clearance, import duty, applicable destination taxes, and threshold delivery. If actual freight or import duty varies by more than 10% from the quoted amount, we will contact you before proceeding, explain the change, and obtain your confirmation. We will not proceed with an additional charge without your prior confirmation.

What's included at supported destinations

Each piece is professionally crated in custom-built wooden packaging with multi-layer protection, then shipped via insured freight carriers. Threshold delivery is included at supported destinations. Full in-room delivery, unpacking, and packaging removal may be available in select markets — contact us before ordering to confirm.

• International freight from our production partner to your country
• Customs clearance and import duties paid by Mililab
• Threshold delivery — carrier brings the piece to the entrance of your home or building
• Full insurance during transit

Upgraded service — select markets

In-room delivery, unpacking, and packaging removal are available in select markets at no extra cost. Coverage depends on the carrier serving your address. Email studio@mililab.co with your delivery address before ordering and we'll confirm whether the upgraded service is available in your area. Where it isn't, we can recommend a local installer on request.

Delivery Times (after production)

Shipping time is additional to production and varies by destination region, shipping route, and customs clearance.

Shipping Costs

Shipping and taxes included. The displayed price includes international freight, customs clearance, import duty, applicable destination taxes, and threshold delivery. If actual freight or import duty varies by more than 10% from the quoted amount, we will contact you before proceeding, explain the change, and obtain your confirmation. We will not proceed with an additional charge without your prior confirmation.

Every piece is made to order. To begin production:

• 50% deposit at the time of order to begin production
• 50% balance due before shipping

We accept all major credit cards and bank transfers. You'll receive an invoice for the remaining balance once your piece is ready to ship.

Order Cancellation

Because each piece is made to order, production is scheduled as soon as your deposit is received:

• Cancel within 48 hours of placing your order — full refund.
• After 48 hours — an amount equal to the 50% deposit is non-refundable, as materials and your production slot are committed to your specific piece. This is the same whether you paid a deposit or in full: any amount paid above 50% is refunded.
• For deposit orders, the remaining 50% balance is only charged before shipping and is fully refundable until then.

Shipping and taxes included. The displayed price includes international freight, customs clearance, import duty, applicable destination taxes, and threshold delivery.

Import duties and applicable destination taxes are included in the displayed price. If you have questions about delivery to your country, contact us — we're happy to help.

Because each piece is made to order, we cannot accept returns for change of mind. If your piece arrives damaged or defective, contact us within 7 days of delivery with photos — we will arrange repair or replacement at our discretion.

Damaged or Defective Items

If your piece arrives damaged or with manufacturing defects, please contact us within 7 days of delivery with photos. We will assess and arrange repair or replacement at our discretion.

Inspection at Delivery

Please inspect your furniture carefully upon delivery. Note any damage on the delivery receipt before signing. This helps us process claims quickly.

Every ENWA piece comes with a 20-year limited warranty.

• Structure: covered for 20 years under the limited warranty for frame and joints
• Finish: covered for 20 years under the limited warranty for wood finish under normal use
• Upholstery: covered for 20 years under the limited warranty for fabric and cushion construction

This warranty covers manufacturing defects, not normal wear, misuse, or damage from improper care.

Solid Wood

• Dust regularly with a soft, dry cloth
• Clean spills immediately with a slightly damp cloth
• Avoid direct sunlight to prevent fading
• Use coasters and placemats to prevent marks
• No oiling or waxing needed — the matte lacquer finish is easy care. See our Care Guide for details.

Upholstery

• Vacuum regularly with upholstery attachment
• Rotate cushions periodically for even wear
• Blot spills immediately—do not rub
• Professional cleaning recommended annually

For shipping quotes, order status, or any concerns, please contact us:

Send us a message →  or email order@mililab.co