Each piece is handcrafted to order. Standard lead time is 12–16 weeks including production and shipping to the US & EU. We'll keep you updated throughout the process.

Yes, we offer complimentary white-glove delivery to the US, Europe, Middle East, Japan, and Asia Pacific. Shipping typically takes 1–4 weeks after production, depending on your location.

Visit our Tokyo showroom by appointment. Contact us to schedule a viewing where you can experience the craftsmanship firsthand.

Yes. Each piece offers multiple wood finishes and fabric options. Premium upgrades (such as Dedar Karakorum mohair velvet) are available for select pieces. Contact us for custom configurations.

Yes, we offer custom dimensions and configurations for most pieces. Contact us with your specific requirements and we'll work with you to create a bespoke solution.

Yes, many of our pieces can be configured with mixed materials. For example, you might choose leather for the seat cushions and fabric for the back. Contact us to discuss your specific combination.

Our modular pieces (like Sora Sofa) can be configured in different layouts — from compact two-seaters to large L-shaped configurations. Each module connects securely without tools. Contact us for guidance on which configuration suits your space.

Our coffee tables are designed to pair with standard sofa heights (400–450mm seat height). The proportions work well with most modern sofas. Contact us if you have a specific sofa you're pairing with.

Our dining tables are designed at standard dining height (720–750mm). They pair well with most dining chairs. Contact us if you'd like recommendations for chairs that complement your table.

Our dining tables are designed to comfortably seat: Sen 2200 seats 6–8, Sen 3200 seats 8–10, Maru Round seats 4–6. These are general guidelines — actual capacity depends on chair width.

As all pieces are made to order, we cannot accept returns. However, we want you to love your purchase. Please contact us before ordering if you have any concerns. We may offer alternatives on a case-by-case basis.

Yes, we offer trade discounts for architects, interior designers, and hospitality projects. Please visit our Professional page or contact us with your trade credentials.

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and bank transfer. All payments are processed securely through Stripe.

Yes, all ENWA pieces come with a 5-year structural warranty covering manufacturing defects. Fabric and leather upholstery is covered for 2 years. See our Terms of Service for full details.

Each piece comes with a care guide specific to its materials. In general: wipe wood with a damp cloth, vacuum fabric upholstery regularly, and avoid direct sunlight. For detailed care instructions, see our Care Guide.

All ENWA pieces are handcrafted in our Tokyo workshop using traditional joinery techniques combined with modern precision engineering. We source materials from trusted suppliers in Japan and Europe.

Yes, we offer complimentary fabric and wood finish swatches. Contact us with your requested options and we'll send them to you by post.

Yes, we offer discounts for orders of 3 or more pieces. Contact us with your project details and we'll provide a custom quote.

Orders can be modified or cancelled within 48 hours of placing, as long as production hasn't started. After production begins, changes are not possible due to the custom nature of our pieces.

All orders include white-glove delivery — our team brings the furniture into your room of choice, unpacks it, and removes all packaging. No assembly is required for most pieces.

Yes, all shipments are fully insured against damage or loss during transit. In the unlikely event of any issues, we'll arrange a replacement or repair at no cost to you.

Yes, we work with hospitality brands, hotels, and commercial spaces. Contact us with your project details for custom lead times and pricing. Visit our Professional page for trade program details.

ENWA pieces are designed by architects with the same attention to detail we bring to buildings. Every curve is calculated, every joint is purposeful. We don't mass-produce — each piece is handcrafted to order in our Tokyo workshop.

Yes, the Ishi Stool works perfectly as both a stool and a side table. The 400mm height pairs well with sofas and lounge chairs.