Privacy Policy

Last updated: February 27, 2026

Mililab Co., Ltd. ("we," "us," or "our") operates the Mililab website (mililab.co). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or otherwise communicate with us.

1. Information We Collect

Personal Information: Name, email address, phone number, shipping/billing address when you place an order or contact us.
Payment Information: We do not store your payment details. All transactions are processed securely through Stripe.
Usage Data: Browser type, pages visited, time spent on pages, referring/exit URLs.
Communications: Records of correspondence via email, contact forms, or social media.

2. How We Use Your Information

To process and fulfill your orders (including shipping and delivery)
To communicate with you about your orders, inquiries, or requests
To send marketing communications (only with your consent)
To improve our website, products, and services
To comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookies through your browser settings. Essential cookies are required for the site to function; optional analytics cookies help us understand site usage.

4. Data Sharing

We may share your information with:

Service Providers: Shipping partners, payment processors (Stripe), and hosting services who assist in operating our website.
Legal Requirements: When required by law, regulation, or legal process.
Business Transfers: In the event of a merger, sale, or asset transfer.

We never sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights (GDPR & Japanese APPI)

Depending on your location, you may have the following rights:

Right to access your personal data
Right to correction of inaccurate data
Right to erasure ("right to be forgotten")
Right to data portability
Right to object to processing
Right to withdraw consent

To exercise these rights, contact us at studio@mililab.co.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date. Your continued use of our website after changes constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: studio@mililab.co
Phone: +81 70-8992-9290
Address: Shibuya, Tokyo, Japan