Privacy Policy

Last updated: August 29, 2026

Mililab Co., Ltd. ("we," "us," or "our") operates the Mililab website (mililab.co). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or otherwise communicate with us.

1. Information We Collect

• Personal Information: Name, email address, phone number, shipping/billing address when you place an order or contact us.
• Payment Information: We do not store your payment details. All transactions are processed securely through Stripe.
• Usage Data: Browser type, pages visited, time spent on pages, referring/exit URLs.
• Communications: Records of correspondence via email, contact forms, or social media.

2. How We Use Your Information

• To process and fulfill your orders (including shipping and delivery)
• To communicate with you about your orders, inquiries, or requests
• To send marketing communications (only with your consent)
• To improve our website, products, and services
• To comply with legal obligations

3. Cookies & Tracking Technologies

Essential storage is used to operate the site. With your prior consent, we also use the Meta Pixel in your browser and Meta's server-side Conversions API to measure advertising, attribute visits and purchases, control ad frequency, improve campaign performance, and support relevant advertising.

For these purposes, we may send Meta Platforms Ireland Limited and Meta Platforms, Inc. the page URL and event time, browser/device information, IP address and user agent, advertising identifiers stored as _fbp, _fbc, and mililab_vid, and campaign click information. After a consented purchase, we may also send the order ID, product IDs, quantities, currency, value, country, and normalized email address, phone number, first name, and last name. Direct customer identifiers are cryptographically hashed before transmission; hashing makes data pseudonymous, not anonymous.

The legal basis is your consent. Meta may combine this information with data it already holds and may process it outside Japan or the EEA, including in the United States, using safeguards such as Standard Contractual Clauses where required. Our advertising identifier cookies are set for no longer than 365 days, and successful server-delivery/deduplication records are retained for up to 30 days; Meta applies its own retention rules described in the Meta Privacy Policy.

You can refuse consent without losing essential site functions. You can later change or withdraw consent at any time through the Privacy choices control shown on the site. Withdrawal deletes our Meta advertising identifiers and stops future Pixel and Conversions API transmissions from that browser; it does not affect processing that occurred before withdrawal. You can also clear cookies in your browser settings.

4. Data Sharing

We may share your information with:

• Service Providers: Shipping partners, payment processors (Stripe), hosting services, and—with your consent—Meta Platforms Ireland Limited and Meta Platforms, Inc. for advertising measurement and delivery.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, sale, or asset transfer.

We never sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights (GDPR & Japanese APPI)

Depending on your location, you may have the following rights:

• Right to access your personal data
• Right to correction of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, contact us at studio@mililab.co.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date. Your continued use of our website after changes constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: studio@mililab.co
• Phone: +81 70-8992-9290
• Address: Shibuya, Tokyo, Japan