Legal Notice
Business information disclosed in accordance with the Specified Commercial Transactions Act
特定商取引法に基づく表記
Business Information
| Business Name 販売業者 |
Mililab Co., Ltd. |
| Representative 運営責任者 |
Livert Lim |
| Address 所在地 |
609 Miyamasuzaka Building 2-19-15 Shibuya, Shibuya-ku Tokyo 150-0002, Japan |
| Phone 電話番号 |
+81 70 8992 9290 |
| Email メールアドレス |
orders@mililab.co |
| Website ウェブサイト |
https://mililab.co |
Pricing
| Product Prices 販売価格 |
As displayed on each product page (tax included) |
| Additional Fees 商品代金以外の必要料金 |
Shipping costs (calculated at checkout based on destination) Customs duties and import taxes may apply for international orders |
Payment
| Payment Methods 支払方法 |
Credit Card (Visa, Mastercard, American Express, JCB) Processed securely via Stripe |
| Payment Timing 支払時期 |
Payment is processed at the time of order placement |
Delivery
| Production Time 製作期間 |
Each piece is handcrafted to order: • Chairs & Stools: 12-14 weeks • Tables: 14-16 weeks • Sofas: Contact for availability |
| Delivery Time 商品の引渡し時期 |
After production completion: • Japan: 3-5 business days • Asia-Pacific: 2-3 weeks • North America & Europe: 4-6 weeks |
| Delivery Method 配送方法 |
White-glove delivery service (inside delivery, unpacking, packaging removal) |
Returns & Cancellations
| Return Policy 返品・交換 |
As each piece is custom-made to order, we cannot accept returns for change of mind. Damaged or Defective Items: Contact us within 48 hours of delivery with photos. We will arrange repair or replacement at no additional cost. |
| Order Cancellation 注文のキャンセル |
Orders may be cancelled within 24 hours of placement for a full refund. After production has begun, cancellations are not possible. |
Warranty
| Product Warranty 製品保証 |
• Structural warranty: 10 years (frame and joints) • Finish warranty: 2 years (wood finish under normal use) • Upholstery warranty: 2 years (fabric and cushion construction) |
Contact
For questions about orders, products, or this notice, please contact us:
Last updated: February 5, 2026